"I used to buy at this store allot. Used to have a friendly staff. Now it seems the staff isn't near as friendly...and they are geared towards sport bike crowd. The last few times I've tried to purchase specific items...the answer is always...we don't have it...But wee can order it. This is why everyone is buying on line now and store fronts are failing. Bad customer service and only generic parts to sell. There were only 2 employees working as well. "
"I was looking for riding pants and a set of sena 20s. The salesman was super helpful on both knowledgeable and patient. I was helped find the right pants for a great price. Encouraged to try the pants on and and compare them to others. "
"Was looking for a mesh jacket and the staff worked to find the fit and style that worked for me. "
"I purchased a jacket in GA that ended up being a size larger than I needed. I called the Madison store and the employee verified they had the right jacket and size I wanted. The next day I rode out and exchanged it with what I would say was the EASIEST return/exchange I've done at any store. I would highly recommend this store because their customer service is second to none! "
"First time in and the staff was awesome. Very helpful, knowledgeable and attentive."
"Staff was exelent! Little pricy on some items! Overall will back againe looking for deals!"
"Great people and service. "
"Arrogance abounds in this store. I will not be back. Lady at cash register was nice though."
"I go in there alot. always satisfied very helpful staff and always habe pretty much what I'm looking for. "
"Went in for tires, but got excellent service as well. Highly recommend."
"Customer service was great. The staff was awesome and knew exactly what I wanted. I found exactly what I was looking for. Couldn't ask for a better store, I just wish it was closer to my house. Thanks cycle gear"
"I was looking for a Redline product that I needed ASAP & the only Brick & Morter within 100 mile radius of my house was Cycle Gear of Madison, TN. I called the store & the lady that answered my call was very polite and extremely helpful even though she had no idea if they carried the product I was looking for butilities she found it and sure enough when I got to the store they had plenty... Will be doing a lot more shopping there now. Thanks guys & gals."
"I was riding from West Tennessee to East Tennessee and the temperature was in the low twenty's. Already an hour into the ride, I was unable to keep my hands warm. Using google on the iPhone I located Cycle Gear of Madison, TN. I arrived there around 9:30am. The guy and gal working that morning were very friendly and helped with the sizing and purchase of heated gloves, top, bottoms and insoles from Hotwired by Sidici.
http://sedici.com/product-category/heated-gear/
They loaned me the tools required to instal the wiring harness onto my Road King and I was warm the remainder of my three hour ride. "
"Has everything I need and more. The prices and stock keep me coming back.
MJ"
"Love going to the store it's like a kid in a candy store. Had exactly what I needed if not that can get it within a couple days. Friendly and very educated staff."